International Customer Ser­vice Specialist (m/f)

Arbeitsort Darmstadt, Frankfurt, Heidelberg, Wiesbaden
Berufsgruppe Vertrieb, Verkauf, Kundenbetreuung
Arbeitszeit Vollzeit
Branche Chemie/Pharma/Kosmetik/Kunststoff
Veröffentlicht am 24.08.2018

adesta - it's all about attitude

Profit from the know-how of our long-time recruiting experts. We know the specific demands on the corporate side and can support you individually, helping you realize your long-term career goals and expectations! Save time and energy. We often already have the solution that you are looking for.

Our client is a global leader and technological innovator. He offers exceptional career opportunites in Darmstadt, Frankfurt, Heidelberg and Wiesbaden. We are looking for team members for the Customer Ser­vice Team as a

International Customer Ser­vice Specialist (m/f)

  • an exciting challenge in the field of customer service
  • work with stunning people in a great working environment and flat hierarchies
  • a chance to proceed your career in a global company
  • responsible for all customer service functions
  • provide verbal and written advice in English and German  to all incoming requests of customers
  • identify and assess customers’ needs and offer commercial solutions in cooperation with internal functions
  • work very close with other departments to provide the best possible customer service experience
  • guarantee on-time delivery and assure customer satisfaction at anytime
  • respond billing inquiries and process refunds
  • maintain knowledge data base
  • support optimal efficiencies and quality by handling all requests and processes according to departmental policies
  • provide a professional interface between internal colleagues and stakeholders
  • Keep record of customer interaction
  • successfully completed apprenticeship or Bachelor degree, desired in Business Administration
  • practical experience in the field of Customer Ser­vice
  • experience in back office processes
  • exceptional Customer Ser­vice skills with the ability to prioritize and complete multiple tasks in a timely and efficient manner
  • excellent English and German verbal and written skills
  • team player with strong interpersonal and communication skills
  • ability to problem solve and innovative process improvements
  • good knowledge and experience with Microsoft Office (Word, Excel, PowerPoint)
  • at least basic skills in SAP R/3
Is this a suitable position for you? Then take your chance and submit your application under specification of the job title and reference number 29-575-10695 via the “apply now”-button.

„Ich selbst kam durch eine gute Empfehlung eines Bekannten zu adesta und kann das Unternehmen und das Team voll und ganz weiterempfehlen. Alle meine Anliegen wurden schnell und vertraulich besprochen, das Team ist freundlich und professionell, ich bin sehr zufrieden mit der Betreuung.“

Alexander Schmidt

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