International Customer Ser­vice Specialist (m/f/d)

Arbeitsort Darmstadt
Berufsgruppe Vertrieb, Verkauf, Kundenbetreuung
Arbeitszeit Vollzeit
Branche Chemie/Pharma/Kosmetik/Kunststoff
Veröffentlicht am 18.01.2019

Profit from the know-how of our long-time recruiting experts. We know the specific demands on the corporate side and can support you individually, helping you realize your long-term career goals and expectations! Save time and energy. We often already have the solution that you are looking for.

Our client is a global leader and technological innovator. He offers exceptional career opportunites in Darmstadt. We are looking for team members for the Customer Ser­vice Team, who speak fluently German and English as a

International Customer Ser­vice Specialist (m/f/d)

  • an exciting challenge in the field of customer service
  • work with stunning people in a great working environment and flat hierarchies
  • a chance to proceed your career in a global company
  • responsible for all customer service functions
  • provide verbal and written advice in English and German to all incoming requests of customers
  • identify and assess customers’ needs and offer commercial solutions in cooperation with internal functions
  • work very close with other departments to provide the best possible customer service experience
  • guarantee on-time delivery via SAP R/3 and assure customer satisfaction at anytime
  • respond billing inquiries and process refunds via SAP R/3
  • maintain knowledge data base in SAP R/3
  • support optimal efficiencies and quality by handling all requests and processes according to departmental policies
  • provide a professional interface between internal colleagues and stakeholders
  • Keep record of customer interaction in SAP R/3
  • excellent English and German language skills
  • successfully completed apprenticeship or Bachelor degree, desired in Business Administration
  • practical experience in the field of Customer Ser­vice
  • exceptional Customer Ser­vice skills with the ability to prioritize and complete multiple tasks in a timely and efficient manner
  • team player with strong interpersonal and communication skills
  • ability to problem solve and innovative process improvements
  • good knowledge and experience with Microsoft Office (Word, Excel, PowerPoint)
  • at least good skills in SAP R/3
Is this a suitable position for you? Then take your chance and submit your application under specification of the job title and reference number 45-575-10249-6020 via the “apply now”-button.

"Danke, Danke dass ich ein Teil Ih­res Teams sein darf und dass Sie mir so eine große Chance gegeben haben! Mit adesta hat sich mein Wunsch, bei der Firma Merck arbeiten zu dürfen, erfüllt."

Frau V.V.

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