Customer Ser­vice Specialist (m/f)

Arbeitsort Darmstadt, Heidelberg, Wiesbaden
Berufsgruppe Vertrieb, Verkauf, Kundenbetreuung
Arbeitszeit Vollzeit
Branche Chemie/Pharma/Kosmetik/Kunststoff
Veröffentlicht am 07.09.2018

adesta - it's all about attitude

Profit from the know-how of our long-time recruiting experts. We know the specific demands on the corporate side and can support you individually, helping you realize your long-term career goals and expectations! Save time and energy. We often already have the solution that you are looking for.

Our client is one of the biggest pharmaceutical companies with its headquarter in Darmstadt. We offer oppertunities in Darmstadt, Heidelberg and Wiesbaden

Customer Ser­vice Specialist (m/f)

  • an exciting challenge in the field of customer service
  • work with stunning people in a great working environment and flat hierarchies
  • a chance to proceed your career in a global company
  • responsible for all customer service functions
  • provide verbal and written advice in English and German  to all incoming requests of customers
  • identify and assess customers’ needs and offer commercial solutions in cooperation with internal functions
  • work very close with other departments to provide the best possible customer service experience
  • guarantee on-time delivery and assure customer satisfaction at anytime via SAP R/3
  • respond billing inquiries and process refunds via SAP R/3
  • support optimal efficiencies and quality by handling all requests and processes according to departmental policies
  • provide a professional interface between internal colleagues and stakeholders
  • maintain knowledge data base via SAP R/3
  • successfully completed apprenticeship or Bachelor degree, desired in Business Administration
  • practical experience in the field of Customer Ser­vice
  • experience in back office processes
  • exceptional Customer Ser­vice skills with the ability to prioritize and complete multiple tasks in a timely and efficient manner
  • excellent English and German verbal and written skills
  • team player with strong interpersonal and communication skills
  • ability to problem solve and innovative process improvements
  • good knowledge and experience with Microsoft Office (Word, Excel, PowerPoint)
  • at least basic skills in SAP R/3
Is this a suitable position for you? Then take your chance and submit your application under specification of the job title and reference number 29-575-10249 via the “apply now”-button.

„An der Zu­sam­men­ar­beit mit adesta gefällt mir besonders, dass meine Wünsche und Anliegen ernst genommen werden. Die Mit­ar­bei­terinnen und Mit­ar­bei­ter agieren zu jeder Zeit schnell und zuverlässig in mei­nem Interesse.“

Herr Berg

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