Customer Ser­vice Representative (m/f)

Arbeitsort Darmstadt
Berufsgruppe Vertrieb, Verkauf, Kundenbetreuung
Arbeitszeit Vollzeit
Branche Chemie/Pharma/Kosmetik/Kunststoff
Veröffentlicht am 17.08.2018

Are you looking for you next career step within an in­ter­na­tio­nal company. You would like to learn and grow with a business that will reward your hard work and invest in your abilities? Our client is one of the biggest pharmaceutical companies in Germany. Through innovative technologies and constant growth the company has established itself as one of the world market leaders in its field. Take your chance and apply now for the location in Darmstadt as a


Customer Ser­vice Representative (m/f)

  • An engaging Customer Ser­vice role with high degrees of responsibility and autonomy
  • A passionate team and in­ter­na­tio­nal environment
  • Room for personal growth and development
  • An interesting and varied scope of tasks
  • First contact person for national and in­ter­na­tio­nal customers
  • Providing help and advice customers regarding products and services
  • Act as a service oriented key contact at any time, verbally by telephone and written correspondence via email or letter
  • Working with internal departments to ensure queries are resolved efficiently
  • Liaising with our suppliers for order updates and product details via SAP R/3
  • Manage and prioritise information flow, i.e. calls, contacts, emails via SAP R/3
  • Producing documents, briefing papers, reports and presentations
  • Respond billing inquiries and process refunds via SAP R/3
  • Build consistently relationships and trust with new customers
  • Completed apprenticeship or Bachelor degree, desired in Business Administration
  • Well-grounded practical experience in the field of Customer Ser­vice
  • First experience in back office processes
  • Exceptional Customer Ser­vice skills with the ability to prioritize and complete multiple tasks in a timely and efficient manner
  • Excellent English and German as a must, Ideally knowledge in an additional foreign languages
  • Team player with strong interpersonal and communication skills
  • Ability to problem solve and innovative process improvements
  • Good knowledge and experience with Microsoft Office (Word, Excel, PowerPoint)
  • At least good skills in SAP R/3 or in another ERP system
Is this your dream job and your profile fits perfectly? Then we look forward to receiving your complete application documents via the button "apply now" below. Enter the job title and the code number 29-575-10249


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