International Customer Ser­vice Specialist (m/f/d)

Location Darmstadt, Frankfurt, Wiesbaden, Heidelberg
Business field Vertrieb, Verkauf, Kundenbetreuung
Working time Vollzeit
Industry Chemie/Pharma/Kosmetik/Kunststoff
Published 05.04.2019

Profit from the know-how of our long-time recruiting experts. We know the specific demands on the corporate side and can support you individually, helping you realize your long-term career goals and expectations! Save time and energy. We often already have the solution that you are looking for!

Our client is a global leader and technological innovator. He offers exceptional career opportunites, based in Darmstadt, Frankfurt, Heidelberg and Wiesbaden. We are looking for team members for the Customer Ser­vice Team, who speak fluently German and English as

International Customer Ser­vice Specialist (m/f/d)

  • an exciting challenge in the field of customer service
  • work with stunning people in a great working environment and flat hierarchies
  • a chance to proceed your career in a global company
  • unlimited contract with an attractive salary package
  • flexible working hours and an opportunity for home office
  • responsible for all customer service functions
  • provide verbal and written advice in English,German and ideally a third lanagugae to all incoming requests of customers
  • identify and assess customers’ needs and offer commercial solutions in cooperation with internal functions
  • work very close with other departments to provide the best possible customer service experience
  • guarantee on-time delivery via SAP R/3 and assure customer satisfaction at anytime
  • respond billing inquiries and process refunds via SAP R/3
  • provide a professional interface between internal colleagues and stakeholders
  • Keep record of customer interaction in SAP R/3
  • excellent English and German language skills, ideally a third language like French/Spanish/Italian/Russian/Polish/Dutch
  • successfully completed apprenticeship or Bachelor degree, desired in Business Administration
  • practical experience in the field of Customer Ser­vice
  • exceptional Customer Ser­vice skills with the ability to prioritize and complete multiple tasks in a timely and efficient manner
  • team player with strong interpersonal and communication skills
  • ability to problem solve and innovative process improvements
  • good knowledge and experience with Microsoft Office (Word, Excel, PowerPoint) and ideally in SAP R/3 or another ERP-System like Microsoft Navision/ AS 400 / Sage / Oracle
Is this a suitable position for you? Then take your chance and submit your application under specification of the job title and reference number 29-575-10249-6020 via the “apply now”-button.


"My first application with adesta didn’t match the client’s requirements. My profile was added to adesta’s talent pool. Then – to my surprise – everything went very quickly. I’m really happy working for Merck in Wiesbaden. Here I can apply my procurement experience in an in­ter­na­tio­nal setting."  

Marion Stahl

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