Streamlining business processes and increasing customer loyalty continuously
Business Process Outsourcing
Do you want to streamline your business processes?
This is quite easy with business process outsourcing (BPO)!
That's because BPO is a management tool which enables certain processes to be outsourced to external service providers. The major advantage here is that outsourcing of business processes enables you to concentrate more on your core competencies.
What areas can be outsourced?
adesta offers an "all-round carefree package" for a new service experience with the aim of increasing customer satisfaction significantly.
- Customer service
- Reception service
- Accounts receivable management
- CRM and data services
- Sales support
Comprehensive service which ensures a positive customer experience!
The range of services in the area of outsourcing includes handling of service needs across all communication channels such as telephone, e-mail, post, chat and video chat. This also includes complaints and claims management.
Worthwhile advantages!
- Fast response time and flexible adjustment even in the case of seasonal fluctuations
- Positive service experience for your customers through professionally trained employees,
- high availability and quality
- Optimisation of your internal processes by focusing on your core business
- Lower costs and budget transparency